Open Positions at Action First Aid

If you are a driven and enthusiastic professional looking for a rewarding opportunity to grow your career with a leading company, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to reviewing your application.

Customer Support Specialist

Location: Barrie
Full Time, In-Person Role
>> View Job Description & Apply

Inside Sales & Customer Support Specialist

Location: Barrie
Full Time, In-Person Role
>> View Job Description & Apply

What to expect when you work with AFA: 

  • Competitive Salary
  • Comprehensive benefits package
  • Opportunities for professional growth
  • A company that is delivering best in class products and services and is leading with innovation and excellence
  • Fun and supportive work environment with a focus on teamwork and collaboration

Instructors – Join our Team!

About Our Company

Action First Aid is one of Ontario’s largest and fastest growing WSIB training agencies committed to delivering a unique and highly interactive training experience for individuals and companies. We offer a variety of one and two day First Aid/CPR/AED courses. 

Action First Aid also is a National leader in Defibrillator Sales, and provides full support for all AEDs on the market. We are a family run business with a passion to create cardiac safe places where you work, live and play. 

Action First Aid is actively looking to hire full and part time instructors in key regions to service our Ontario client base. 

Areas we are currently hiring for include, but are not limited to: Barrie, Ottawa, Hamilton, Toronto, Vaughan, Bracebridge, Durham, Kingston, London, Guelph, North Bay, Sudbury, and Thunder Bay. 

If you are interested in this unique career opportunity please click on the button below to fill out an online application.

Applicant Requirements
  • Post secondary education in a related field including but not limited to: 
    • Paramedicine 
    • Pre-service Firefighter training 
    • Nursing
    • Teaching/ECE
    • Police studies
    • Health Studies
  • Strong interpersonal skills
  • Experience teaching, training and speaking to groups
  • Positive attitude and an interest in helping others
  • Professional and committed work ethic; extremely reliable
  • Motivated to work, meet new people, able to problem solve and flexible with change
  • Willingness to travel and have access to a car
  • Previous instructing experience with any of the following considered an asset:
    • Lifeguard 
    • Heart & Stroke, Red Cross, St. John Ambulance, SkiPatrol, or another WSIB approved Training Agency
  • Flexible availability including weekdays, weekends and evenings
  • Commitment to lifelong learning and professional development
Instructor Benefits
  • Above industry standard compensation
  • Valuable work experience for those looking to further themselves in the healthcare industry. 
  • Opportunities to give back to the community you live in by sharing your professional knowledge and empowering others around you with the skills and confidence to ‘take action’ 
  • Potential for earning additional income through the sales of AEDs, First Aid supplies, outdoor SaveStations, and more
  • Great option as a part time job for first responders and other health care providers
The Process

The process to becoming a fully certified Action First Aid instructor will include the following:

  • participation in an Action First Aid Standard First Aid program to experience our unique delivery style and energy in the classroom
  • attendance in a two day Instructor program where we will review content, delivery methods, timing and expectations
  • the opportunity to be paired with an experienced AFA instructor to further develop your teaching and facilitation skills of our program
  • a final monitoring session and certification as an AFA Instructor
  1.  All instructors must have successfully completed an Action First Aid – Standard First Aid program (SFA) (2 days) within the last six months prior to enrolling in the Instructor Program.
  2. All instructors must have successfully completed the Action First Aid – online portion of the SFA Blended program (this must be completed before you complete the in person Instructor Program).
  3. Candidates must also successfully participate in our two day, in person, Instructor Program.
  4. Participate in 5 days minimum of team teaching, as well as 2 days of course monitoring with one of our Instructor Trainers. This training is considered part of the hiring process and is not paid.

For any questions please email recruitment@actionfirstaid.ca
or call us at 1-866-347-7824 ext. 0

Customer Support Specialist

Location: Barrie, ON
Full time, in-person role

Key Responsibilities

We are looking for a results-driven inside sales representative to actively seek out and engage existing clients, with a focus on growing our client base and increasing sales revenue. The ideal candidate will be comfortable making outbound calls, building strong relationships with clients and identifying opportunities for upselling and cross-selling our products/services.

  • Proactively reach out to existing clients via phone calls to understand their needs and identify opportunities for upselling and cross-selling.
  • Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
  • Effectively manage a portfolio of clients, providing them with personalized solutions and ensuring their satisfaction with our products/services.
  • Meet and exceed sales targets and performance metrics on a consistent basis.
  • Collaborate closely with the sales team to identify strategies for expanding our client base and improving sales processes.
  • Keep accurate records of client interactions and sales activities using our CRM system.


  • Proven track record of success in inside sales, with a focus on phone-based client engagement.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients quickly.
  • Strong negotiation and persuasion skills, with the ability to close sales and overcome objections effectively.
  • Highly motivated and target-driven, with a passion for exceeding goals and driving revenue growth.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Experience using CRM software (e.g., Salesforce) and other sales productivity tools is a plus.
  • Bachelor’s degree in Business Administration, Marketing, or related field is preferred.

What you can expect from us:

  • Competitive salary plus commission structure.
  • Comprehensive benefits package, including health insurance and retirement savings plan.
  • Opportunities for professional growth and advancement within the company.
  • An opportunity to be involved in a company that is truly ‘saving lives’ and performing meaningful and impactful work
  • A company that is delivering best in class products and services and is leading with innovation and excellence
  • Fun and supportive work environment with a focus on teamwork and collaboration.
Inside Sales & Customer Support Specialist

Location: Barrie, ON
In-person role, full time

This role will work together with all AFA Account Managers and the order desk to support new and existing customers and successfully fulfill their product needs. This role reports directly to the Director of Product Sales & Services. This position must deliver results and be accountable for;

  • Delivering excellent customer service
  • Coming to work everyday with a ‘can do’ attitude and working very collaboratively with others on our team
  • Fielding incoming calls, emails and walk in requests regarding product inquiries including but not limited to; AEDs, First Aid Kits, Indoor and
  • Outdoor SaveStations, and Ready for Action (AFA’s custom built proprietary AED & Training Online Tracking Tool)
  • Onboarding customers into Ready for Action to support best in class AED Program Management
  • Making outbound calls to clients regarding the status of their AED supplies
  • Physically Fulfilling client orders, packing products up for shipment, entering data into TED (our custom CRM)
  • Responsible for invoicing and receiving of payments for certain accounts
  • Supporting and contributing positively to the the overall success of the operations
  • Working collaboratively with the training division to ensure our customers needs are met and the highest level of customer service delivered
  • Being a team player and bringing a passion to the job as we are outfitting our customers with products and services which truly ‘save lives’

Work Hours & Location:

This is a full time position working out of our Fulfillment Centre in Barrie, Ontario.
Office hours are Monday to Friday from 8:30 am – 4:30 pm.

Qualifications/Attributes/Skills required:

  • Friendly positive team player who demonstrates exceptional customer service consistently looking for opportunities to better service a client
  • Hard working individual who enjoys a steady pace of work on a daily basis
  • Detail oriented
  • Excellent communicator both written and orally
  • Individual who looks to ‘own and elevate their role’
  • Is comfortable working both at a desk and physical tasks i.e packing boxes, lifting (up to 50lbs), bending, carrying boxes
  • Comfortable with both simple and repetitive tasks as well as complex tasks
  • Comfortable working in both the front end office and warehouse
  • Shipping/receiving experience an asset


  • University Degree or College Diploma
  • Previous sales support or customer service experience
  • Strong computer skills with aptitude for quickly learning new systems
  • Proficient in word and excel

To support the ongoing business needs of Action First Aid, other duties may be assigned, as required.


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