Welcome to Action First Aid! These Terms and Conditions govern your use of our website actionfirstaid.ca and any purchases made through our store. By using our website, you agree to comply with the following terms.
1. General Information
Action First Aid Inc. is located at:
92 Commerce Park, Unit #5, Barrie, Ontario L4N 8W8, Canada
We reserve the right to update these Terms and Conditions at any time without prior notice.
2. Orders & Payments
We accept Visa and Mastercard payments, as well as offline payment options.
All orders must be paid in full before they are processed and shipped.
We reserve the right to refuse or cancel any order if fraudulent activity or incorrect pricing is suspected.
3. Shipping & Delivery
We ship within Canada via Canpar.
We cannot ship to P.O. boxes.
Standard shipping rate: $15 CAD.
Some products (e.g., those containing lithium batteries) require an additional “dangerous goods” shipping fee of $16.50 CAD.
Orders typically ship within 2-3 business days, depending on stock availability. If there is a delay, we will contact you.
Expedited & International Shipping
If you require expedited shipping, please contact us before placing your order. Additional fees apply.
International customers must place orders by phone. Customs charges, taxes, and fees are the customer’s responsibility.
For shipping inquiries, contact us at 1-866-347-7824.
4. Returns & Refunds
Action First Aid is committed to your satisfaction. If we make an error with your order or you receive a defective or damaged item, please contact us immediately.
If you ordered the incorrect item or need to return an item for any other reason, please contact us.
Customers are responsible for return shipping and insurance costs.
Returned items must be in their original condition and packaging.
To initiate a return, call us at 1-866-347-7824 or email order@actionfirstaid.ca.
5. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy.
6. Limitation of Liability
Action First Aid is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our maximum liability is limited to the amount paid for the purchased product.
7. Governing Law
These Terms and Conditions are governed by the laws of Canada. Any disputes shall be resolved in Canadian courts.
8. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Toll-Free: 1-866-347-7824
Local: 705-720-2978
Email: order@actionfirstaid.ca
