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Location: Barrie, ON
In-person role, full time

This role will work together with all AFA Account Managers and the order desk to support new and existing customers and successfully fulfill their product needs. This role reports directly to the Director of Product Sales & Services. This position must deliver results and be accountable for;

  • Delivering excellent customer service
  • Coming to work everyday with a ‘can do’ attitude and working very collaboratively with others on our team
  • Fielding incoming calls, emails and walk in requests regarding product inquiries including but not limited to; AEDs, First Aid Kits, Indoor and
  • Outdoor SaveStations, and Ready for Action (AFA’s custom built proprietary AED & Training Online Tracking Tool)
  • Onboarding customers into Ready for Action to support best in class AED Program Management
  • Making outbound calls to clients regarding the status of their AED supplies
  • Physically Fulfilling client orders, packing products up for shipment, entering data into TED (our custom CRM)
  • Responsible for invoicing and receiving of payments for certain accounts
  • Supporting and contributing positively to the the overall success of the operations
  • Working collaboratively with the training division to ensure our customers needs are met and the highest level of customer service delivered
  • Being a team player and bringing a passion to the job as we are outfitting our customers with products and services which truly ‘save lives’

Work Hours & Location:

This is a full time position working out of our Fulfillment Centre in Barrie, Ontario.
Office hours are Monday to Friday from 8:30 am – 4:30 pm.

Qualifications/Attributes/Skills required:

  • Friendly positive team player who demonstrates exceptional customer service consistently looking for opportunities to better service a client
  • Hard working individual who enjoys a steady pace of work on a daily basis
  • Detail oriented
  • Excellent communicator both written and orally
  • Individual who looks to ‘own and elevate their role’
  • Is comfortable working both at a desk and physical tasks i.e packing boxes, lifting (up to 50lbs), bending, carrying boxes
  • Comfortable with both simple and repetitive tasks as well as complex tasks
  • Comfortable working in both the front end office and warehouse
  • Shipping/receiving experience an asset

Education/Experience:

  • University Degree or College Diploma
  • Previous sales support or customer service experience
  • Strong computer skills with aptitude for quickly learning new systems
  • Proficient in word and excel

To support the ongoing business needs of Action First Aid, other duties may be assigned, as required.

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