Course Cancellation Policy

For Individuals

We understand that “life happens” and you may be required to move or cancel your registration. We feel that we have a very fair cancellation policy that allows our course participants to cancel or move to another course if enough notice is provided.

Moving to another course:

  • Course registrations are transferable to another date (or participant) if you are not able to attend. Please provide us with 5 business days’ notice.

Cancelling a course:

  • To receive a full refund, participants must provide at least 7 business days’ notice before the course start-date. Cancellations made with less than 7 business days’ notice will not be refunded.

If you need to move or cancel your registration, please notify our office immediately by calling 1 866 347 7824 x 0 during regular business hours (Monday to Friday, 8:30 am to 4:30 pm). Please note our office is not open on weekends. Please leave a detailed message with the reason for your absence and we will follow up on the next business day. Alternatively, you can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Special circumstances:

Your health and well-being is important to us. Action First Aid reserves the right to waive all fees for cancelling or moving your registration, given special extenuating circumstances, that are beyond your control. These decisions will be made on a case-by-case basis.